We ask that all guests be able to answer "NO" to following 3 questions:
1) You have not, in the last 14 days, been in contact with anyone who either is confirmed or suspected of being infected with Covid 19?
2) You have not traveled to a restricted area as listed by the US State Department or any other area with an growing Covid infection rate?
3) You are not experiencing any symptoms such as cough, fever shortness of breath, headaches, etc.....?
If you answered "YES" to any of the above, Please STOP and contact us before entering the property. 530-525-1553
We ask that guests to please practice the following when on the property
1) Wear mask or facial covering when social distancing is not possible.
2) Practice good hygiene and wash hands and use sanitizer.
3) Practice social distancing when in and around the property. Or around any
busy area of town.
4) Be kind and respectful of anyone who may be in a risk group.
5) Be respectful of other local businesses requirements to enter.
Changes to our operations due to Covid 19
1)New check-in after 4pm time. This will allow us to super clean rooms for your protection. Please understand that we have double the cleaning now. The later the better for our staff please.
2) Late Check-outs must be approved in advance.
3) Breakfast for B&B cottages 8-10am for B&B cottages ONLY! (Continental breakfast until conditions allow for us to start up our full breakfast again.) Please let us know if you will not be joining us for breakfast.
4) No in room stay over service. Guests can request extra towels, toiletries etc.
5) Limited office hours. Our direct Cell numbers will be available for guests.
6) Please let us know if you need trash pickup.
7) Max occupancy rules strictly enforced. No loading up rooms please.
November to May: Please be prepared for winter driving conditions to, from and around the Lake Tahoe Area. We highly recommend arriving and departing via Hwy80 vs Hwy50. Hwy89 at Emerald Bay between Tahoma and South Lake Tahoe is subject to frequent and extended closures. Even if major roads are clear, side streets and parking areas may be snowy and icy. We recommend having good winter or all season tires on all vehicles. Make sure your window wipers are in good shape and have an antifreeze type fluid in your wipe-washer tank. Pack a blanket, some snacks, water and tissue, in case of weather related delays.
Chain controls, delays and winter weather are not grounds for reservation cancellation. For questions please call us at 530-525-1553
Click or Call CalTrans for current road conditions.1-800-427-7623
Policies and Information
Check-In: Onsite after 4 pm. Offsite rentals after 5 pm
Check Out: Before 10:30-11:00am
Pets: Please let us know in advance if you will be bringing any four footed friends along. Pet fee and house rules apply. We welcome well behaved pets in most, but not all, of our cottages. In consideration of our other guests with allergies, pets will not be accepted in some cottages. There will be a $250.00 cleaning fee charged to your room bill for bringing unapproved pets into cottages.
"Pet Owners click here our pet agreement and house rules."
"Adventures with your Dog Guide."
Smoking: Please NO SMOKING OF ANY KIND IN THE ROOMS. All our cottages are non-smoking. We pride ourselves on keeping our cottages clean and smoke-free. There will be a $500.00 cleaning fee charged to your bill if you smoke in the room. This applies to tobacco, marijuana, elephant dung or anything else.
Rates for B&B cottages: All rates are for 2 guests including breakfast. Extra guest charge, $25/night+tax (over 12yrs), $10/night (ages 2-12yrs), and rental cribs $10/night+tax. All extra guess must be approved in advance. Due to fire codes, we can not accept more than 2 guests in some of our cottages. Unfortunately, we can not accept parties of 4 in any or our B&B cottages.
Rates for kitchen cottages and offsite rentals: Rates are for up to 4 guests. Breakfast not included. Extra guest charge: $15/night. Crib or futon charge $10/night. Extra guests must be approved of in advance of arrival. Unfortunately due to Covid, we are not offering breakfast service for kitchen cottage.
Rates subject to change without notice.
An advance payment of 50% is due at the time of booking. The balance is due on arrival and will be charged to the account on file. Cancellations made 14 or more days before arrival will receive a refund less a $25 cancellation fee. Cancellations within 14 days of arrival will receive refunds for nights rebooked minus a one-night cancellation fee.
Holiday, Small Group(individual bookings) and Offsite Rentals:
An advance payment of 50% is due at the time of booking. The balance is due 30 days prior to arrival and will be charged to the account on file. Cancellations made 30 or more days before arrival will receive a refund less a $50 cancellation fee.
Cancellations within 30 days of arrival will receive refunds for nights rebooked minus a one night/cottage cancellation fee.
Promotional voucher programs (Living Social, Groupon, 3rd party vouchers): An advance payment of the hotel tax and upgrades is due on booking. Your voucher will be redeemed on the day of arrival. Cancellations made 14 or more days before arrival will receive a refund less a $30 cancellation fee. Within 14 days of arrival, your reservation becomes non-refundable and your voucher will be redeemed. Promotional packages revert to “Cash” value only after the promotional expiration date. All promotions are subject to availability and may not apply to all cottages, rentals or dates. Promotional packages may not be combined or used for group/event bookings.
Event/Wedding Reservations (3 or more rooms or room blocks): A 25% non-refundable advance payment is due at the time of booking. The balance is due 180 days prior to arrival and will be charged to the account on file. Cancellations made 180 or more days before arrival will receive a refund less a 25% cancellation fee. Cancellations within 180 days of arrival will receive refunds for nights rebooked minus a one night per cottage cancellation fee. Groups cannot self-cater events or gatherings onsite. Group bookings do not include wine and cheese hour. Onsite events see next below. Wedding/Event info
Onsite Events: Please call for pricing and policy information. Onsite events require booking the entire property and the use of our catering services. We do not allow groups to self-cater gatherings onsite. An advance payment of 50% is due at booking. The estimated balance is due 90 days prior to the event and will be charged to the account on file. Cancellations 90 days or more before the event date will receive a refund less a $500 cancellation fee. Cancellations made 90 - 14 days prior to the event will receive refunds minus a 50% cancellation fee. Event payments become non-refundable within 14 days of the event date.
Cancellations due to Weather and Road Conditions: Cancellations for weather and reasons beyond our control will not be accepted unless all roads leading to Tahoma are closed for the entire day of your arrival. For the purposes of this reservation, the following do not constitute grounds cancellation due to road closures: Chain controls, traffic metering, inclement weather, and temporary closures due to accidents, construction and snow removal and the closure of Hwy 89 at Emerald Bay for avalanche control. Please be aware that Hwy 89 between Tahoma and South Lake Tahoe closes frequently during the winter months at Emerald Bay. Please plan to take another route during the winter months. Call 800-427-ROAD for current road conditions
Failure to check-out and/or late check-outs. Please read the following information carefully.
Check out time is before 11:00 am on the day of departure. All late checkouts must be approved in advance. In many cases, a late checkout may not be possible. Checkouts between 11 am and 1 pm will be charged a $50 late checkout fee. Checkouts after 1 pm will be charged an additional night's rents.
The check-out time and date are important because we have made reservation contracts with incoming guests to use your room starting the day you check-out. Please be courteous and give us time to prepare our cottages for arriving guests.
Although we don't anticipate any problems in this regard, we want to be sure that you are aware that if for any reason you cannot or do not completely vacate your room by the check-out time on the date you are to leave, we have the right under California law to, and will, enter your room, collect your belongs, change the lock on the door, and make that room available to the arriving guest who has a reservation for it. This is necessary in order for us to be able to honor our contractual arrangements with our incoming guests.
We will keep your belongings for you and will return them to you upon request